Alpine. Resource, Consult, Lead

This organisation had changed leaders several times over the previous few years. Whilst it was out of the headlines, there were still deep problems, with a recognition that things had to change – and quickly. Customer were unhappy, operational staff were feeling the pain of too many workarounds and staff turnover was high and rising.

Part of Government was interested in understanding how people could be encouraged to adopt new behaviours – through various incentives or campaigns; and what technology and applications were available that could help.

This Government-initiated Programme was set up to improve verification, creating a foundation for the UK to be the leaders in this field. This needed a team to be built quickly, to get the Programme up and running.

An Agency within Government expected to receive a substantial uplift in spending over the coming five years and wanted to assess the performance of its portfolio of projects, which would manage and direct that money, particularly regarding its ability to handle major infrastructure upgrades.

This organisation was impacted by potential significant changes resulting from the negotiations around the EU exit. Timescales were short and fixed (although, potential exit dates could, and did, change due to political activity).

One of the significant changes needed was the creation of new IT solutions, although a separate organisation was responsible for the development of the new system.

2020/2021 was riddled with COVID challenges, not only imposing restrictions on movement, but on work that Alpine's customers were doing. Progress needed to be maintained so both Alpine and its customers devised new ways to ensure continuation of service for important Programmes.